Get in Touch With Us
Got a question about one of the casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page explains how to reach the colorstarinternational.com team and what happens once your message lands with us.
The Best Way to Reach Us
Email is the most reliable channel for getting hold of us. We read every message that comes in and try to reply within a couple of working days. If you're writing to us about a specific casino brand, a bonus offer, or a payout query, mentioning the name upfront helps us answer faster and more accurately.
We don't run a live chat or phone line for reader enquiries — email keeps a clear record of the conversation, which matters when a question involves specific terms, dates or figures.
What We Can Help With
Online Casino is an independent site that researches and ranks online casinos available to players across Canada, from established international brands to newer sites still building a track record. Readers get in touch with us for a range of reasons, including:
- Questions about our rankings — how a particular operator was rated, or why one site sits above another on a comparison page.
- Bonus and payout queries — help understanding a welcome offer, wagering requirement, or a payout time you've seen quoted on the site.
- Corrections — if a bonus term, licence detail or payment method looks out of date, we want to know so we can check it and fix it.
- Suggestions for coverage — a casino brand, payment method or topic you'd like us to look into.
- Partnership or media enquiries — if you represent a casino operator, software provider or media outlet, tell us who you are and what you'd like to discuss.
What We Can't Help With
We're a review and comparison site, not a casino operator. That means we can't process deposits or withdrawals, resolve account disputes, verify a player's identity, or access anyone's casino account. Those matters need to go directly to the casino's own support team, since only they hold your account details and transaction history.
If your enquiry concerns concern about your own gambling habits or those of someone close to you, please say so in your message — we can point you towards relevant support resources, though we're not a substitute for professional help.
How We Handle Your Message
Every email is read by a real person on our editorial team, not answered by an automated system. Once we've reviewed your message we'll either respond directly or, if it needs input from a colleague with more context, pass it along internally before getting back to you. During busier periods a reply may take a little longer than usual, but we do follow up on everything we receive.
Before You Write In
A few checks can save you a round trip:
- If your question is about a specific offer, check the terms listed beside that operator's headline bonus on our rankings — many common queries about minimum deposits, wagering or expiry dates are answered there.
- If you're outside Canada, some of our coverage may not apply to your market — for example, our page on trusted non-GamStop casinos for UK players deals with a separate audience and set of rules.
- Include the name of the casino brand and, where relevant, the page you were reading — it helps us find the exact context quickly.
A Note on Independence
Online Casino may earn commission when readers sign up through some of the operators we list, but this has no bearing on how we rank or describe them, and it doesn't influence how we handle reader correspondence. If something we've published seems inaccurate or has affected your experience with a casino, we genuinely want to hear about it — that feedback is part of how we keep the site honest and current.
Thanks for taking the time to read this far. Whatever the reason for getting in touch, we look forward to hearing from you.